Nguyen Hoang Tuan

Nguyen Hoang Tuan

Chief Operations Officer

📍 Ho Chi Minh City, Vietnam

📞 (+84) 909 311 086

✉️ hoangtuanvpro@gmail.com

Executive Summary

A strategic Operations Leader with over 15 years of experience bridging the gap between IT infrastructure and modern Marketing growth. Proven track record in driving digital transformation, optimizing retail supply chains, and building high-performance SEO systems. Expert in scaling operations through process automation, data-driven decision-making, and advanced E-commerce integration. Currently focused on optimizing nationwide furniture retail operations at Hung Phat Sai Gon.

15+
Years Exp
15
Branches
ERP
Integration
SEO
Mastery

Core Competencies

Multidisciplinary expertise balancing operations, marketing, and technical infrastructure.

Radar visualization demonstrates a rare "T-shaped" executive profile, heavily anchoring on leadership while maintaining deep technical roots.

Strategic Focus Allocation

Current operational bandwidth distribution driving organizational scaling.

The majority of current focus lies in overarching governance and process automation, translating strategy into execution.

Career Progression & Impact

Correlation between career timeline, operational scope, and seniority level using Plotly WebGL rendering.

Visualizing the steady climb from individual contributor (IT/Design) to high-level strategic governance (COO).

Professional Trajectory

Chief Operations Officer
Hung Phat Sai Gon

  • Operations Governance: Oversee daily operations for a nationwide furniture chain with 15 branches, ensuring seamless workflow and service quality.

  • Digital Transformation: Directly spearheaded the integration of KiotViet (ERP/CRM) to synchronize inventory, sales data, and customer management across all locations.

  • E-commerce Management: Manage and optimize hungphatsaigon.vn, leveraging Cloudflare Workers and JavaScript to enhance site performance and technical SEO.

  • Marketing Strategy: Direct the marketing department in managing a vast network of Fanpages and executing automated marketing workflows to maximize ROI.

'24
2024 - Present
2018 - 2023
'18
Marketing Leader
FHB Vietnam

  • Lead the marketing team in executing multi-channel performance campaigns (Google Ads, Facebook Ads) with high conversion efficiency.

  • Developed a comprehensive SEO roadmap, ranking thousands of high-intent keywords in the furniture and service industries.

  • Collaborated with IT and Content teams to implement UI/UX improvements, significantly increasing on-site Conversion Rate (CRO).

DBA & IT Support
SKSD Joint Stock Company

  • Managed and monitored company database systems, ensuring data integrity and security.

  • Provided IT Helpdesk support and optimized automated advertising systems on the corporate website.

'15
2015 - 2018
2013 - 2015
'13
Teaching Assistant
DGM Training & Consulting

  • Assisted in delivering professional Digital Marketing courses, including SEO, Google AdWords, and Facebook Marketing.

  • Produced SEO-optimized content and advised students/business owners on online growth strategies.

IT & Web Design Mgr
Viet Protocol JSC

  • Web Design: Led the design team to create professional, responsive web pages and prototypes using the latest front-end technologies.

  • IT Infrastructure: Maintained internal networks, servers, and hardware for a team of developers and QA engineers.

'07
2007 - 2013
🎓

Education & Certifications

  • Int'l Higher Diploma, Software Eng.
    Aptech Computer Education
    Result: Credit
  • Network Engineer
    CCNA Certification
  • Professional Certifications
    Advanced SEO, Google AdWords, Facebook Marketing.
🛠

Tools & Technologies

PHP HTML/CSS MySQL JavaScript Cloudflare Workers Google Apps Script Google Analytics 4 Adobe Photoshop After Effects

Personal Interests

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